Retrieval-Ready SOP & Knowledge Structuring
Convert messy PDFs, old email threads, and scattered sheets into clean, versioned Markdown documents that models read accurately.
AI & Generative Media
Program #010 · AI Media
✓ Free Online Intro Included
Custom GPTs & Claude Projects: Knowledge Systems for Teams
Turn scattered company SOPs, pricing rules, and client templates into reliable team AI workspaces with clear guardrails and consistent brand voice.
Handing five employees raw chatbot logins produces five conflicting brand voices and occasional invented policies. Uploading messy folders of outdated PDFs into a shared workspace makes things worse because retrieval pulls contradictory rules. Building dependable team assistants starts with information architecture. In this course, we clean and structure your SOPs for accurate retrieval, write explicit system instructions with pricing and escalation boundaries, run adversarial edge-case tests, and establish simple governance habits your staff actually follow.
✓ Free Online Introductory Session
Start with a free online intro consultation for this course: we review the syllabus together, clarify how many sessions you need based on your goals and pace, and decide whether continuing Online ($69 CAD/hr) or In-Person ($99 CAD/hr) suits you best.
First Session
Free Online Intro
Session Rates
$69/hr Online · $99/hr In-Person
Course Structure
Tailored to Your Level & Pace
Instructor & Language
Iman Adlkhah · EN & Persian
Prefer just the written framework instead of live sessions? A standalone $39 CAD PDF guide option can also be requested for this course: select the PDF option below.
Want our Toronto studio to build or produce this directly for your business? Explore Tehranto.Plus Custom Web Apps & AI Systems, Commercial Video Production, and recent studio work on @tehranto.plus on Instagram.
Course Learning Pillars
Core Capabilities Developed in This Course
Every learner starts from a different background. These are the core capabilities this course develops, paced to your goals across the sessions we plan together.
Tone, Scope & Pricing Guardrails
Write clear system instructions that enforce approved rate cards, ban unauthorized discounts, and escalate edge cases to a human lead.
Failure-Mode & Red-Team Testing
Stress-test every assistant against ambiguous client requests, missing inputs, and policy contradictions before rolling it out to staff.
Role-Based Adoption & Knowledge Maintenance
Set workspace privacy permissions, clear staff prompt habits, and an ownership routine whenever prices or company policies change.
Course Syllabus
Core Concepts & Topics Covered
Below are the main concepts and topics covered in this course. In your Free Online Intro Session, we align the exact depth and number of sessions to your experience and goals.
Topic 01
Auditing Operations & Structuring Retrieval Knowledge
Identifying which recurring team tasks belong inside a dedicated assistant and cleaning source documents so retrieval never pulls stale facts.
- Separating repeatable operational workflows from tasks requiring human judgment
- Reformatting rate cards, service scopes, and FAQs into clean hierarchical Markdown
- Removing duplicate clauses, legacy pricing, and ambiguous internal shorthand
Topic 02
System Instruction Engineering & Boundary Design
Writing concise, deterministic system prompts for Custom GPTs and Claude Projects that hold their ground under messy real-world inputs.
- Structuring role identity, required intake questions, output templates, and hard constraints
- Calibrating natural English and Persian business tone without stiff corporate clichés
- Programming explicit fallback behavior when a request falls outside documented policy
Topic 03
Adversarial Stress-Testing & Quality Verification
Running structured evaluation sets to catch math slips, invented service promises, or tone drift before any client-facing draft goes out.
- Building a reusable test bank of tricky buyer objections, scope edge cases, and rush requests
- Comparing Claude Projects vs Custom GPTs behavior on long documents and structured tables
- Refining instructions iteratively when retrieval misses a condition or blends two tiers
Topic 04
Workspace Governance, Data Privacy & Team Rollout
Deploying shared assistants responsibly across sales, support, and content roles while keeping confidential company data protected.
- Configuring Team and Enterprise data-training opt-outs, sharing permissions, and role access
- Creating concise usage playbooks so non-technical staff supply the right context every time
- Assigning document ownership and version logs so seasonal policy updates propagate cleanly
Course Reference Overview
Team AI Knowledge System Blueprint
Core practical benchmarks and standards covered as part of this course's curriculum.
| System Layer | Ad-Hoc Team Habit | Engineered Workspace Standard | Operational Payoff |
|---|---|---|---|
| Knowledge Base | Uploading raw scans and conflicting old PDFs | Single-source versioned Markdown SOPs and rate tables | Accurate retrieval without invented terms |
| Pricing & Scope | Letting the chatbot improvise package bundles | Strict rate-card lock and mandatory intake checks | Consistent quotes across every sales rep |
| Edge-Case Safety | Model guesses answers on undocumented questions | Explicit escalation prompt flagging human review | Protected client trust and legal compliance |
| Team Adoption | Staff abandon tools after inconsistent replies | Role-specific playbooks and red-team verified prompts | Smooth daily usage across non-technical staff |
Start With Your Free Intro Session
Book Program #010: Custom GPTs & Claude Projects: Knowledge Systems for Teams
Choose a time for your Free Online Intro Session to map out your course path, or book an Online ($69/hr) or In-Person ($99/hr) session directly, or request the $39 CAD PDF guide option.
1. Choose Option & Preferred Time (ET)
Standalone PDF Guide Option ($39 CAD)
If you prefer to study the written framework and reference checklists of this course on your own instead of live coaching sessions, enter your details on the form to request the $39 CAD PDF edition. We will coordinate and send your payment link and PDF guide via email or WhatsApp.
Program FAQ
Common Questions
Can key managers or team leads join this Custom GPTs & Claude Projects course together, and is our company data safe?
Yes. Having one or two department leads participate helps capture your real operational rules accurately, and we configure business-tier privacy controls first so uploaded files never train public models. In your Free Online Intro Session, we audit your team size, document readiness, and target workflows to map out your sessions.
How does the Free Online Intro Session work, and how many sessions will I need?
Every course begins with a Free Online Introductory Session where we review the core syllabus together, evaluate your current background and goals, and map out how many sessions you actually need and whether continuing Online ($69 CAD/hr) or In-Person ($99 CAD/hr) suits you best. Session count is never a rigid one-size-fits-all number; it adapts to your own level and pace.
Do I have to commit to a multi-session package, or can I get just the PDF guide?
There is zero upfront package commitment: live sessions are booked flexibly session-by-session ($69 CAD/hr online or $99 CAD/hr in-person). If you prefer a self-paced written guide instead of live coaching, a standalone $39 CAD PDF option can also be requested for this topic.
Are courses taught in English, Persian (Farsi), or bilingual?
Your choice: every session with Iman Adlkhah can be conducted 100% in English, 100% in Persian (Farsi), or naturally bilingual with industry terminology.
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